Cancellation & Refund Policy

Currently: this website does not take online payments, so a booking made here charges you nothing and there is normally nothing to refund. Rescheduling and cancelling still work exactly as described below — tell us as early as you can. Fees paid directly at the clinic are handled by the clinic team.

Tell us as early as you can and we will sort it out. Rescheduling is free and is almost always the easier answer for both of us. If you genuinely cannot attend and want your money back rather than a new date, ask — we would rather refund you than hold a fee for a consultation that never happened.

The clearest way to reach us is WhatsApp or a call to +91 97421 12342. Please quote the booking reference from your confirmation.

There is no charge to move an appointment, and no limit on doing it once or twice for good reason. Message us before your slot and we will find another time. Your payment carries over to the new appointment.

• More than 24 hours before your slotFull refund of the consultation fee, or we hold it as credit against a future appointment — your choice.
• Less than 24 hours before, or you do not attendWe will normally still refund or carry the fee forward, but the clinic may retain it where the slot could not be offered to another patient. We will tell you which applies and why.
• The clinic cancels or the doctor is unavailableFull refund, or a rescheduled appointment at a time that suits you. Entirely your choice.
• Timing could not be agreedIf we cannot find a slot that works for you after your booking, you get a full refund.

A Yoga subscription is charged one month at a time and nothing is debited automatically — you are never locked into a renewal.

• Before your first classFull refund if you have not attended any class in the paid month.
• After classes have startedThe month is generally not refundable, because the batch runs whether or not you attend. Speak to us if your circumstances have changed — medical reasons in particular are handled case by case.
• StoppingSimply do not pay for the next month. There is nothing to cancel and no notice period.
• If the clinic cannot run your batchPro-rata refund for the classes not delivered, or transfer to another batch.

Refunds go back through Razorpay to the original payment method. We do not refund to a different account, card or UPI ID — that restriction protects you against someone else claiming a refund on your payment.

We initiate approved refunds within 3 working days. After that the timing is with your bank or card issuer, and typically takes a further 5 to 7 working days to appear. Razorpay may deduct a transaction charge on certain payment methods; where that happens the deduction is the gateway’s, not the clinic’s.

If your account was debited but you did not reach a confirmation screen, do not pay again. Contact us with the date, amount and the last four digits of the payment reference if you have it.

Most such payments settle on their own — our server receives an independent confirmation from Razorpay and completes the booking without you doing anything. Where a payment was genuinely taken without a booking being created, it is refunded in full.

Some services are booked as a request with no payment taken online, and are priced at consultation. There is nothing to refund for these — cancel simply by telling us you cannot come.

Ask us to look at it again. Write to Hitex Health Nest — Acupuncture and Chiropractic Center, Hitex Health Nest, 3rd Floor, 301, Sai Jyothi Apartments Society, beside Aditya Sunshine Lane, Hanuman Nagar, Shilpa Hills, Hyderabad, Telangana 500084, or call +91 97421 12342, setting out what you expected and what happened. This policy does not affect your rights under Indian consumer law, including your right to escalate a complaint to a consumer forum.